Terms And Conditions

(Last updated on : 10/07/2024)

BTechMartCars Software Private Limited and its affiliates, subsidiaries & associate companies (hereinafter referred individually and/ or collectively to as "BTechMartCars" or "We" or "Us" or "Our") welcome you at BTechMart.com (A venture of BTechMartCars) for doing your car search (both new and used car), inspection, price discovery/valuation and sale & purchase of used car), your search and access to certain financial products, including but not restricted to, loans, insurance & other financial products as offered by third parties, posting advertisements, etc and other services in automobile space.

THESE WEBSITE TERMS OF USE ("Terms Of Use") IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF USE DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

This Terms of Use is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Website (defined below).

The domain name www.btechmart.com is owned by BTechMartCars Software Private Limited [U72200RJ2006PTC023499], a company incorporated under the Companies Act, 1956 with its registered office at BTechMartCars, 21, Govind Marg, Moti Doongari Road, Dharam Singh Circle, Jaipur - 302004, Rajasthan, India. These Terms of Use of the website available at www.btechmart.com, mobile site and mobile applications (individually and collectively,"Website") is between BTechMartCars and the guest users or registered users of the Website (hereinafter referred to as "You" or "Your" or "Yourself" or "User") describe the terms on which BTechMartCars offers You access to the Website for availing services and buy products, as are incidental and ancillary thereto ("Services", and more particularly defined hereinafter).

1) Acknowledgment:

Entire Agreement: These Terms of Use together with below listed documents/policies (without limitation) available either at Website or entered separately by BTechMartCars with You, as applicable, and all other notices, rules, guidelines with respect to Your use of Website, constitutes the entire agreement ("Agreement") between BTechMartCars and You.

• (a)

  Engine: Oil Pump, Drive Crankshaft, Big End and Main Bearings, Connecting Rod, Gudgeon Pin, Piston, Valves (excluding burnt and pitted valves), Cylinder Head, Cylinder Head Gasket, Engine Block, Water Pump (failure due to external damage or corrosion is not covered), Inlet and Exhaust Manifolds, Radiator (No corrosion & external Damage), Flywheel and Ring Gear, Gear & Chains, Camshaft, Cam Follower, Valve Gear, Distributor Drive, Bore / Liner, Intercooler Units (if factory fitted), Tensioners, Water Temperature Sensor, Crank Angle Sensor, Cam Angle Sensor, Turbocharger, Auxiliary Water Pump, Thermostat Valve.

• (b)

  Manual Gear Box: Internal Gear, Shafts, Synchromesh Rings and Hub, Selector Forks, Bushes, Drive Chains, Gear Lever and Bushes, Clutch Slave Cylinder.

• (c)

  Automatic Gear Box: Shafts, Gears, Brake Bands, Valve Block, Governor, Oil Pump, Bearings and Bushes, Servo, Drive Plate and Transfer Gears.

26.3. WHAT THE WARRANTY DOES NOT COVER ? The warranty terms do not cover accidents or defects due to the following:

• 1.

  Failure to maintain the Vehicle as per the Service requirements mentioned in Section VI below.

• 2.

  Any damage that results from hard driving due to race, rally, misuse, abuse, hire, fire, flooding.

• 3.

  Any part that is not mentioned in the Parts covered list.

• 4.

  Any non-manufacturer approved accessories which are not authorised by respective manufacturer and are not supplied with Vehicle as OE fitment and manufacturer rubber and plastic accessories.

• 5.

  Inconsequential aspects such as noises, vibrations, oil seepage and sensations that could not lead to dismal vehicle function or performance.

• 6.

  Any loss arising out of accident caused by external impact.

• 7.

  Aesthetic parts including sheet metal & plastic parts requiring replacement / repair due to wear & tear, depreciation, moth, vermin, process of cleaning, restoring or renovating of scratches, effect of light, sun or any atmospheric condition, bird droppings.

• 8.

  Mechanical & electrical breakdown caused by overloading, strain, overrunning, freezing, excessive pressure, short-circuiting heating.

• 9.

  Periodic Maintenance Service jobs, including cleaning, polishing, minor adjustment, engine tuning, carbon cleaning, AC Servicing, wheel alignment, tire rotation, calibration / reconditioning / overhauling of diesel equipment including injector / nozzles and fuel pump, etc.

• 10.

  All consumables, including, engine oils, gear oil, brake oil, power steering oil, coolant, AC gas, oil, grease, battery electrolyte, radiator coolant.

• 11.

  Rusting / Corrosion to metal parts.

• 12.

  Damage to engine parts & fuel injection as a result of use of poor quality / adulterated fuel, coolant or lubricating oil to fuel system including fuel pump, injector nozzle, water pump as well as other parts.

• 13.

  Damage to engine due to hydrostatic lock or starvation.

• 14.

  Failure to maintain the odometer in working order or disconnecting or tampering it post-delivery of the Vehicle.

• 15.

  Driving even after noticing a fault or defect resulting in consequential damage and loss.

• 16.

  Interior and exterior linings, covers, absorbers and upholstery.

• 17.

  Air, oil and water leakage, wind noise, screeching and rattling noises and leakages.

• 18.

  Immobile gaskets, such as flat and paper gaskets, which are not involved in mechanical movements (Except e.g. leak on water bearing technical units as bonnet, water hoses, cylinder head gasket, radiator as well as air conditioning)

• 19.

  All frame and body parts, convertible and fold cover (except mechanical and electronic parts), glass, headlight casings, lighting inside and outside.

• 20.

  Clutch disk, Brake disk & pads, brake linings and drums, disks and blocks, tyres, wheel balancing, feathers / springs, pneumatic springs and pneumatic spring absorbers.

• 21.

  Body and Paint work including any losses due to accidental damages.

• 22.

  Outside CNG / LPG fitment not endorsed in Vehicle's Registration Certificate.

• 23.

  Theft of vehicle will make the warranty null and void.

• 24.

  RC Transfer receipt or challan or Transferred RC is mandatory for warranty claim.

27) New Car Booking Terms and Conditions

• i.

  BTechMart's engagement is limited to finding best deals for the User and not to facilitate sale through its platform, Our endeavor will be to identify the car dealer who can provide the best deals to you.

• ii.

  The interaction on BTechMart's platform is limited between BTechMart and the User. The seller is not onboarded on the platform and does not enlist the cars including any price indication thereto.

• iii.

  In cases if the User agrees to buy the car as per BTechMart's deal search, the supply transaction including payment of consideration happens directly between the dealer and the customer i.e. in offline mode. BTechMart platform does not collect any consideration on behalf of the dealer.

• iv.

  The amount paid by you is fully refundable upon payment of booking amount by you to the identified car dealer.

• v.

  In case you wish to cancel the booking before, please request for refund of the booking amount .

• vi.

  Our representatives will connect with you for further documentation requirement for further facilitating the booking with the Car Dealer and shall further update you about the progress of your booking.

• vii.

  Receiving the Refundable registration fee is only a confirmation of service acceptance by BTechMart and this does not bind any of the parties that final deal between you and dealer will be concluded. The deal shall be considered completed only when documents are signed by you with the dealer.

28) BTECHMART CONNECTED CARS TERMS AND CONDITIONS

These Terms below define the full agreement between You and BTechMart Connected Cars (“BTechMart”). You hereby agree terms as contained herein. You represent that you are above 18 years of age and reside in India. You further represent that you have the capacity and authority to agree to these Terms and you are only entering into these Terms on your own behalf.

28.1 Introduction:

BTechMart’s Connected Cars service is a cutting-edge solution that brings the latest in automotive technology to your fingertips. With advanced features like real-time vehicle tracking, Our service ensures that you stay connected with your car and always have the information you need to keep it running smoothly. These terms and conditions govern the use of BTechMart Connected Cars (the “Service”) provided by BTechMart (“BTechMart,”“we,” or “us”). By using the Service, you agree to be bound by these terms and conditions.

28.2 Amendment:

BTechMart reserves the right to update or amend the terms and conditions of Connected Cars service from time to time to reflect changes in our services or legal requirements. We will make reasonable efforts to notify you of any material changes to the terms and conditions.,

If you continue to use the Connected Cars service after the effective date of any changes to the terms and conditions, you will be deemed to have accepted the updated terms and conditions. If you do not agree with the updated terms and conditions, you may cancel your subscription to the Connected Cars service.

We encourage you to review the terms and conditions periodically for any updates. If you have any questions or concerns about the terms and conditions of our Connected Cars Service or any changes made to them, please contact us at https://www.btechmart.com/info/contact_us.

28.3 Disclaimer

BTechMart provides the Connected Cars Service "as-is" and "as-available" and makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the service or the information, products, services, or related graphics contained in the service for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will BTechMart be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of the Connected Cars Service.

Through the Connected Cars Service, you may be able to access links to other websites and services that are not under the control of BTechMart. We have no control over the nature, content, and availability of those sites or services. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Connected Cars Service up and running smoothly. However, BTechMart takes no responsibility for, and will not be liable for, the service being temporarily unavailable due to technical issues beyond our control.

If you have any questions or concerns about our disclaimer clause or the Connected Cars Service, please contact us at https://www.btechmart.com/info/contact_us.

28.4 Live Tracking:

• 1)

  BTechMart provides live tracking services for the Customer's vehicle using the device installed in the car.

• 2)

  Live tracking may not be available under certain circumstances, such as when the server is down temporarily, or when network issues are faced.

• 3)

  The accuracy of the live tracking feature is dependent on various factors such as network coverage, GPS signal strength, and device connectivity. Therefore, BTechMart does not guarantee the accuracy of the location data displayed on the app.

• 4)

  The Customer acknowledges and agrees that the real-time tracking of the moving device may witness a lag of upto 30 seconds depending on various factors including the device’s ping frequency & network strength. Further, the lag may vary in condition where the vehicle is not moving where said lag may be for more than 30 seconds.

• 5)

  BTechMart is not responsible for any delay in the tracking of the vehicle due to technical issues or unforeseen circumstances.

• 6)

  The Customer acknowledges that the live tracking feature can be disabled only after unplugging the device from the car.

• 7) The Customer is solely responsible for ensuring that live tracking is used in compliance with applicable laws and regulations.
• 8)

  BTechMart reserves the right to modify or discontinue the live tracking feature at any time, without prior notice to the customer.

28.5 Support Team Availability:

The BTechMart Call center support team will be available only on working days during business hours (9 to 6PM, Mon-Sat) for all customers. Our support team is available to assist you with any questions or issues that you may have related to the service. You can contact our support team through the support email provided on our website, mobile application. Our support team strives to provide prompt and effective assistance to ensure a smooth and hassle-free experience with BTechMart. In the unlikely event that our support team is unavailable, we will ensure that your query or issue is addressed as soon as possible upon their return.

The support team can be reachable on our email

28.6 Refund And Cancellation Policy:

At BTechMart, we offer a subscription-based Connected Cars Service to provide you with a range of features and benefits. We understand that you may have concerns about refunds if you cancel your subscription, and we want to make our policy clear.

Our policy states that all subscriptions for the BTechMart Connected Cars Service are non-refundable. This means that once you have subscribed and paid for the service, you will not be entitled to a refund if you decide to cancel your subscription.

We believe that this policy is fair and transparent because we provide clear information about the service and its features before you subscribe, and you are able to cancel your subscription at any time without any refund If you have any questions about our subscription policy or the BTechMart Connected Cars Service, please contact us at https://www.btechmart.com/info/contact_us.

28.7 Technical Issues:

In the event of any technical issues with the BTechMart Connected Cars Service, we will make every effort to promptly resolve the issue to the best of our ability. Our support team is available to assist you during our designated support hours, as outlined in the Support Team Availability Clause.

If a technical issue cannot be resolved immediately, we will work to provide a workaround or temporary solution while we work on a permanent fix as may be deemed reasonable. We may also provide updates on the status of the issue and expected resolution timeframes.

Please note that BTechMart shall not be responsible for any technical issues that arise from third-party devices or services, and BTechMart cannot guarantee compatibility with all devices or services. However, we will make every effort to work with you to address any issues and provide assistance where possible. If a customer encounters a technical issue with the BTechMart Connected Cars Service, please contact our support team as soon as possible to report the issue and receive assistance. The support team can be reachable on our email

28.8 Mobile Unavailability:

In the event that the BTechMart Connected Cars mobile application becomes unavailable for any reason whatsoever (broken/stolen etc.), Customer acknowledges that they will not be able to access all features of the service, including but not limited to remote vehicle monitoring and control. BTechMart will make reasonable efforts to ensure the mobile application is available at all times, but does not guarantee that it will be uninterrupted or error-free. The Customer agrees to hold BTechMart harmless for any losses or damages incurred due to the unavailability of the mobile application.

28.9 Network Coverage:

BTechMart Connected Cars Service is dependent on the availability and quality of the network coverage of the mobile network operator. BTechMart shall not be held liable for any failure, interruption, delay or degradation in the service due to any inadequate or insufficient network coverage. The Customer acknowledges that the Service may not be available in certain areas or locations with poor network coverage, and that the Service quality may be adversely affected by factors such as network congestion, weather conditions, signal strength and other factors beyond BTechMart's control. The Customer agrees to use the Service subject to these limitations and acknowledges that BTechMart will not be responsible for any inconvenience, loss or damage arising due to the same.

28.10 Ignition Control:

Ignition control is a feature provided by BTechMart Connected Cars service that allows Customers to remotely turn on or off the ignition of their vehicle through the mobile app. The following clause outlines the terms and conditions related to ignition control:

• 1)

  The ignition control feature is available only for wired devices (not valid for OBD devices) and compatible vehicles that are equipped with the necessary hardware and software.

• 2)

  The Customer must have a valid subscription to the BTechMart Connected Cars service to access the ignition control feature.

• 3)

  The Customer is solely responsible for the use of the ignition control feature and must ensure that it is used in a safe and responsible manner.

• 4)

  BTechMart shall not be held liable for any damage, loss, or injury caused due to the misuse of the ignition control feature.

• 5)

  The Customer must ensure that the vehicle is parked in a safe and secure location before using the ignition control feature.

• 6)

  BTechMart reserves the right to suspend or revoke the ignition control feature without prior notice if it is found that the Customer is not using it in a safe or responsible manner.

• 7)

  BTechMart shall not be held liable for any loss of functionality or damage caused due to the suspension or revocation of the ignition control feature.

• 8)

  The Customer acknowledges that the ignition control feature may not be available in certain geographical locations or under certain network conditions.

28.11 Customer Responsibility:

As a Customer of BTechMart Connected Cars service, Customers are responsible for:

28.12 Data Transmission:

This device installed in the car transmits live data about the car on an ongoing basis thus enabling the Customer to always stay connected with the car and monitor the real-time status and the Customer grants his/her permission for the same.

The BTechMart Connected Cars service relies on data transmission between the vehicle and the device, and third party servers. The Customer is responsible for ensuring that the device has adequate internet connectivity to enable this data transmission. By using the service, the customer consents to the transmission of data between the vehicle and BTechMart servers for the purpose of providing the service. The customer is responsible for maintaining the confidentiality and security of any login credentials used to access the service. BTechMart may use data collected from the customer's vehicle to improve the service and may share this data with third-party service providers for this purpose.

Customers will not divulge your Access Credentials to anyone, including family members, friends, employees, bookkeepers or anyone else. Customer will not (a) write your Access Credentials down, (b) keep a poorly disguised record of them, (c) keep your Access Credentials together with your vehicles Registration Certificate or details of the VIN, registration number and/or mobile number, (d) save your Access Credentials in your mobile device, or (e) respond to text messages, pop-ups, emails or other Internet requests that ask you to reveal personal information about yourself or your vehicle. Any harm caused to the Customer due to breach of aforementioned shall not hold BTechMart Connected Cars responsible for any loss/ injury.

28.13 SIM Card:

BTechMart Connected Cars service requires a SIM card to function. The SIM card will be provided by BTechMart or its authorized third-party service provider. The customer shall ensure that the SIM card is not tampered with or removed from the device. Any damage or loss of the SIM card shall be immediately reported to the BTechMart customer support team. The customer shall be responsible for the payment of subscription fees which is associated with the usage of the SIM card. The customer shall comply with all applicable laws, regulations, and guidelines governing the use of the SIM card and the associated services. In case of any violation of such laws, regulations, or guidelines, BTechMart shall have the right to suspend or terminate the services without any liability.

28.14 Technical Support:

BTechMart shall provide technical support to the customer for the Connected Cars service upto 3 years only if the subscription is renewed by the customers every year and the subscription is in Active State. Technical support shall be available during working hours and shall be provided through email, phone or online chat. The Customer may contact BTechMart’s technical support team in case of any technical issues, queries or concerns related to the Connected Cars service. BTechMart shall make reasonable efforts to respond to any technical support request within a reasonable time frame.

However, BTechMart shall not be responsible for providing technical support in the following circumstances:

The Customer acknowledges that BTechMart’s obligation to provide technical support is limited to the Connected Cars service only, and BTechMart is not responsible for providing any support or maintenance services for any third-party hardware, software, or services used in conjunction with the Connected Cars service.

28.15 Technician Visit:

In the event that a technical issue which cannot be resolved remotely or through the assistance of BTechMart support team, a technician may visit Customer’s vehicle to diagnose and resolve the issue. Please note that this service may be subject to additional charges which shall be borne by the Customer If a technician visit is to be scheduled at the customer’s location (except during device installation), visit charges of INR 500+ GST will be applicable. Our technicians will make every effort to schedule the visit at a time convenient for you, and we will make every effort to resolve the issue as quickly as possible. However, BTechMart cannot be held responsible for any delays caused by factors outside of our control, such as traffic or adverse weather conditions. By using BTechMart service, you agree to cooperate with our technicians and provide them with access to your vehicle as needed to diagnose and resolve any technical issues.

28.16 Physical Damage:

28.17 Outsourcing of Services:

BTechMart reserves the right to outsource any or all services related to the Connected Cars Service to a third-party vendor. In such cases, BTechMart will ensure that the vendor is a reputable and reliable service provider and takes necessary measures to protect the privacy and security of the customer's data. BTechMart will not be liable for any damages or losses incurred by the customer due to the actions or negligence of the third-party vendor.

28.18 Response Time:

BTechMart will make every effort to respond to customer requests for technical assistance in a timely and efficient manner. The response time for technical support inquiries will depend on the level of support requested and the severity of the issue.

For critical issues that significantly impact the performance or availability of the service, BTechMart will respond within 48 hours of the initial support request. For non-critical issues, BTechMart Connected Cars Service will respond within 72 hours.

In the event that BTechMart Connected Cars Service cannot meet these response times, they will communicate the reason for the delay to the customer and provide an estimated timeline for resolution. The Customer will not hold BTechMart responsible for any delay caused in providing technical assistance.

28.19 Adverse Acts:

An "Adverse Act" in the context of BTechMart Connected Cars Service may refer to any deliberate or intentional act by the Customer or a third party that may lead to damage or compromise the security of the connected Cara or its data. This may include but not limited to:

In case of an adverse act, BTechMart Connected Cars Service reserves the right to take necessary legal action, including but not limited to reporting the incident to the relevant authorities and terminating the customer's access to the service. The customer shall be liable for any damages, losses, or expenses incurred as a result of their adverse act. The Customer shall be responsible for ensuring the safe handover of the device, in good functioning condition, by way of submitting the device back to BTechMart in the manner as may be instructed.

28.20 Privacy Policy:

At BTechMart, we take your privacy very seriously. This privacy policy clause applies to our Connected Cars Services and explains how we collect, use, and share your personal information in relation to this service.

• Information we collect:

With your permission we will collect information about your vehicle, including its location, speed, Ignition, and other information. We may also collect information about your usage of the Connected Cars Services, such as your preferences and settings.

• How we use your information:

We use your information to provide you with the Connected Cars Services and to improve and develop these services. This may include providing you with personalized recommendations and offers, as well as analyzing your usage patterns to identify areas for improvement. We may also use your information for research purposes and to develop new products and services.

• How we share your information:

We may share your information with our service providers, who assist us in providing the Connected Cars Services. We may also share your information with third parties for research or marketing purposes, but only in an aggregated and anonymous form that does not identify you personally. We will not share your personal information with third parties for their own marketing purposes without your explicit consent.

• Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security system is 100% secure and we cannot guarantee the security of your information.

• Changes to this privacy policy:

We may update this privacy policy from time to time to reflect changes in our services or legal requirements.We encourage you to review this policy periodically for any updates.

• Contact us:

If you have any questions or concerns about our privacy practices or this policy, please contact us at https://www.btechmart.com/info/privacy_policy.

28.21 Dispute resolution and Governing Law:

Any dispute, controversy, or claim arising out of or in connection with the BTechMart Connected Cars Service, including the breach, termination, validity, or interpretation of the terms and conditions, shall be resolved through good faith negotiations between you and BTechMart. If the dispute cannot be resolved through negotiations, either party may initiate arbitration proceedings in accordance with the rules of the Arbitration and Conciliation Act 1996. The arbitration shall be conducted in the New Delhi, and the language of the arbitration shall be English. The award rendered by the arbitrator(s) shall be final and binding on both parties.

The terms and conditions of the BTechMart Connected Cars Service shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflicts of law.

Any dispute arising out of or relating to the BTechMart Connected Cars Service shall be resolved exclusively in the courts of New Delhi. You hereby submit to the personal jurisdiction of such courts and waive any objection to the laying of venue or to the jurisdiction of such courts.

If you have any questions or concerns about our governing law clause or the BTechMart Connected Cars Service, please contact us https://www.btechmart.com/info/contact_us .

29) Account Deletion

29.1 Steps to delete account-

User can delete their account and data from the BTechMart android and iOS app.

• 1.

  Open the BTechMart App

• 2.

  Make sure you are logged in to the app with the account you want to delete.

• 3.

  On the home page of the app, click on the My Account button at the top right corner.

• 4.

  This will take you to the My Account section. Click on Profile Settings option under this section.

• 5.

  On the Profile Settings page, you will see an option to “Delete Account”

• 6.

  Read through the warning and check the box and agree to the terms and conditions.

• 7.

  Click on Delete Account button and you will get a pop up asking for confirmation. Click on Delete.

29.2 User Data -

Once the user has confirmed their request for account deletion, the user’s account and personal information is deleted from our database.

Although we maintain any data that we are required to maintain for legal or compliance purposes. This includes but is not restricted to - invoices, order history and any other transactions made through our platform.

30) Account Deletion for Club App

User can delete their account and data from the Club by BTechMart android and iOS app.